Conference Papers
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https://hal-hec.archives-ouvertes.fr/hal-00712866
Submitted on : Thursday, June 28, 2012-2:19:51 PM
Last modification on : Friday, March 24, 2023-2:52:55 PM
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- HAL Id : hal-00712866 , version 1
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Sam Aflaki. Managing Retention in Service Relationships. POMS 2012, 2012, Chicago, United States. ⟨hal-00712866⟩
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