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Conference papers

Managing Retention in Service Relationships

Sam Aflaki 1
1 GREGH - Groupement de Recherche et d'Etudes en Gestion à HEC
Keywords : Managing Retention Service Relationships
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https://hal-hec.archives-ouvertes.fr/hal-00712866
Contributor : Antoine Haldemann <>
Submitted on : Thursday, June 28, 2012 - 2:19:51 PM
Last modification on : Thursday, January 11, 2018 - 6:19:31 AM

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  • HAL Id : hal-00712866, version 1

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Sam Aflaki. Managing Retention in Service Relationships. POMS 2012, 2012, Chicago, United States. ⟨hal-00712866⟩

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