Managing Retention in Service Relationships

Sam Aflaki

Conference papers

Managing Retention in Service Relationships

Sam Aflaki ¹

1 GREGH - Groupement de Recherche et d'Etudes en Gestion à HEC

Keywords : Managing Retention Service Relationships

Document type :

Conference papers

Domain :

Humanities and Social Sciences / Business administration / Operations management and information technology

Complete list of metadata

https://hal-hec.archives-ouvertes.fr/hal-00712866
Contributor : Antoine Haldemann <>
Submitted on : Thursday, June 28, 2012 - 2:19:51 PM
Last modification on : Thursday, January 11, 2018 - 6:19:31 AM

Managing Retention in Service Relationships

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Managing Retention in Service Relationships

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176