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From quality circles to total quality

Abstract : Quality circles are a sign of the times, and their success provokes legitimate irritation for those confronted with their development. They often spark off controversy and generate subjective points of view that denote a downright unwillingness to regard them fairly. What is the bottom line? Should quality circles be discontinued? Are they a means of zeroing in on total quality and, if so, how can the circles become fully integrated and contribute to instituting total quality? These issues are examined.
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Contributor : Antoine Haldemann <>
Submitted on : Friday, March 2, 2012 - 7:07:12 PM
Last modification on : Monday, July 22, 2019 - 4:44:03 PM

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Françoise Chevalier. From quality circles to total quality. International Journal of Quality and Reliability Management, Emerald, 1991, vol. 8, n° 4, pp. 9-24. ⟨10.1108/02656719110006349⟩. ⟨hal-00676062⟩

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