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Investigating customer value in global business markets: Commentary essay

Abstract : This commentary reflects on Blocker's cross-cultural investigation of relationship value in business markets, published in this issue, and identifies several research avenues. From a theoretical point of view, researchers should develop and test hypotheses grounded in both conceptual frameworks and extant literature to expand knowledge of how national cultures-as well as other country-specific variables-affect customer value perceptions in business markets. From a methodological point of view, ongoing research should establish cross-cultural measurement equivalence on the basis of procedures specifically designed to support formative customer value models. Finally, this commentary highlights several key insights related to models of customer value in international business markets.
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https://hal-hec.archives-ouvertes.fr/hal-00596975
Contributor : Antoine Haldemann <>
Submitted on : Monday, May 30, 2011 - 4:46:43 PM
Last modification on : Thursday, January 11, 2018 - 6:19:32 AM

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Wolfgang Ulaga. Investigating customer value in global business markets: Commentary essay. Journal of Business Research, Elsevier, 2011, 64 (8), pp.928-930. ⟨10.1016/j.jbusres.2011.04.005⟩. ⟨hal-00596975⟩

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