HAL will be down for maintenance from Friday, June 10 at 4pm through Monday, June 13 at 9am. More information
Skip to Main content Skip to Navigation
Conference papers

Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis

Wolfgang Ulaga 1 A. Eggert 1 J. Hogreve & E 1
1 GREGH - Groupement de Recherche et d'Etudes en Gestion à HEC
Keywords : Disentangling Revenue Cost Implications Service Transition Latent Growth Analysis
Document type :
Conference papers
Complete list of metadata
https://hal-hec.archives-ouvertes.fr/hal-00543610
Contributor : Antoine Haldemann Connect in order to contact the contributor
Submitted on : Monday, December 6, 2010 - 2:08:55 PM
Last modification on : Thursday, January 11, 2018 - 6:19:31 AM

Identifiers

  • HAL Id : hal-00543610, version 1

Collections

CNRS | HEC | PARISTECH

Citation

Wolfgang Ulaga, A. Eggert, J. Hogreve & E. Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis. Conférence de l'ISBM, 2010, Boston, United States. ⟨hal-00543610⟩

Export

BibTeX TEI DC DCterms EndNote Datacite

Share

Metrics

Record views

27